Smart routing
Send ticket requests to the department and people who are actually responsible for them.
Departments · forms · role routing Discord-first support operations
Support that does not get lost in Discord.
Resolve turns Discord tickets into an organized support desk with routing, ownership, transcripts, feedback, and staff visibility behind every conversation.
Built by AethroDesigned for communities with real support volume
RESOLVE SUPPORT
Good afternoon, Paul
P
!
3 tickets need escalation attentionTwo are waiting on staff for more than 30 minutes.
12Active tickets
3Escalated
5Waiting on staff
Needs attentionView all
J
Purchase did not arriveBilling · updated 4m ago
Waiting on staffM
Appeal review requestReports · updated 12m ago
EscalatedR
Cannot access Discord rolesGeneral support · updated 18m ago
UnassignedBuilt for real support work
Discord is where the conversation happens. Resolve is where it stays organized.
Members still get the familiar Discord experience. Your team gets a clean view of every queue, handoff, and outcome.
Clear ticket ownership
See what is unassigned, waiting on staff, waiting on the member, or ready to close.
Claims · status · queue visibilityEscalations with a trail
Move hard tickets upward with clear context instead of hoping the next role sees another ping.
Levels · audit history · handoffsSearchable history
Keep ticket conversations and decisions accessible after the Discord channel is gone.
Transcripts · search · feedbackPrivate staff relays
Route alerts into your private staff server so operational work stays away from public community channels.
Staff feed · department alerts · close noticesOne place to manage it
Set up panels, departments, forms, escalation paths, and support visibility without touching raw IDs.
Configuration · analytics · controlsFrom request to resolution
Keep the conversation natural. Keep the operation accountable.
Resolve does not ask your members to abandon Discord for another portal. It gives your team the operational layer Discord is missing.
Add Resolve to your server →- 01
A member opens a ticket
They select the right department and answer only the questions your staff need.
- 02
Resolve routes and records it
The correct team is notified, with ticket details and a traceable support record.
- 03
Staff resolve it in Discord
Replies stay familiar for members while Resolve tracks ownership, escalation, and outcome.
- 04
The history stays useful
Search transcripts, review feedback, and understand the issues your community actually has.
PUBLIC DISCORDCommunity Server
A
New purchase issueMember opened a billing ticket
R
Ticket response sentStaff is helping in Discord
Resolve Relay
PRIVATE STAFF SERVERSupport Operations
!
Billing ticket needs attentionSent to #billing-alerts
Claimed by JamieEscalation level 2
Private support operations
Let your public community stay public.
Resolve can send ticket activity to a separate private staff server. Your team sees the right alerts in the right place, without turning every customer ticket into an internal staff discussion.
- Department-specific ticket alerts
- Escalation and assignment notifications
- Optional close, transcript, and feedback notices
- A single staff server can oversee multiple support setups
What Resolve is growing into
Start with tickets. Build the rest of your support operation when you are ready.
The next major Resolve systems are being built around the same goal: fewer repeated questions, clearer staff access, and less operational chaos.
Team accessRole-based staff access and Discord role sync.
Knowledge BaseAn optional help center that can suggest answers before tickets are opened.
Operations consoleSeparate, audited platform support controls for Resolve staff.
Ready when your support needs outgrow a channel list
Give your staff a support desk they can actually run.
Set up Resolve, add the bot to your Discord server, and make the next ticket easier to handle than the last.